FREQUENTLY ASKED QUESTIONS:

FREQUENTLY ASKED QUESTIONS:

This term refers to a list of questions and answers. That will be frequently asked in some circumstances, and pertaining to a certain subject. 

F.A.Q. are often-times heard. Depending on utilization, of the terms that may refer specifically to a single frequently asked question. It is also pertaining to a list of many questions and their answers.

QUESTIONS AND ANSWERS: 

1. What are the payment methods? Here are the available services that I offer on my website.

For your convenience I accept:

Visa, American Express, MasterCard, Discover through PayPal.

All of my customers have an option to pay on a THIRD-PARTY website. This will allow you to push the Fast checkout button with (PayPal). This is where all of your information is safe and secure. There are two different payment opinions available on PayPal website. 

If you have a PayPal account push the blue button use # 1. 

OR

Pay with debit or credit card push the gray and black button use # 2. Guest payments allows debit or credit card transactions only.

2. Do you accept money orders? Yes. All money orders must be payable to: 

JOHNNY EARL JONES, LLC 

POST OFFICE BOX 26411 

JACKSONVILLE, FL 32226-6411

Please notify me by phone (330) 509-2018. Then I will send you a postage paid envelope.  

3. Do you accept COD orders? No. I apologize for this inconvenience this may cause you.

4. Will I receive a gift with my order? Yes. You will receive 1 gift with your purchase, on me. 

 5. How long will it take to process my order? 3-9 Business Days. (“If it is weather-related & other natural disasters or events occur.") It will delay your packages.

6. What delivery provider you use? U.S.P.S.

7. Will I receive a tracking number for my order? Yes. All tracking numbers will be via email address. 

8. Why is my package arriving later then expected? 

Once your package has shipped by USPS. You are hold responsible to direct all shipping questions to USPS at 1-800-275-8777. If you have not received a tracking number from me? please e-mail me at herukhuti5@outlook.com or call me at (330) 509-2018 and I will be glad to tell you the tracking number over the phone or I can text you the tracking details! 

9. What can I do if I never receive my order? Lost or damages items must be reported within 10 business days. In order to process the appropriate claims and to send out replacements in an efficient manner. Any lost or damage packages that has been shipped from the USPS. It’s your responsibility to follow up with USPS concerning your package. Please take into consideration it will take up to 30 days with your claim.

10. Do you ship to these places?  No. I do not ship to Alaska, Hawaii, New Mexico, Canada, U.S. Armed Forces: Americas, U.S. Armed Forces: Europe & U.S. Armed Pacific. 

11. How do you calculate shipping costs? These prices are calculated based on weight, zip code, shipping & handling. 

12. Do you ship on Saturday? Yes. 

13. Can I buy things at wholesale price? No.

14. Who can buy my international products? I am a small business, that sells goods. To the public in relatively, small quantities for use or personal consumption only.

15. Can I contact with you, after hours? Yes. E-mail me at

herukhuti5@outlook.com

16. Can I come and pick up my package? No.

17. Can I do a back-order on a particular product? Yes.

18. Do you accept payments over the phone? Yes.